Alpha Patient Portal Self Registration

The Alpha patient portal is offered to all our patients, to manage their own health care information. Please follow the instructions exactly. This will ensure that you have access and that you help us to maintain the privacy of your health information.


To create your account, you will need the following information:

  • a verification code (unique to you and your visit
  • active email address)

VERIFICATION CODE. You will have been given a verification code during your appointment at the lab. Please keep this secure as you will need it as a part of your identity verification.


Submit an online registration request

  • Go to
  • Click “Create My Account”
  • On the “Create Patient Portal account” enter all required information. (First, Last Name and Password). Click “Next”. You will be sent a confirmation email

NOTE: Enter your HealthCard number without the version code


Identity verification and password security

  • In the email that you received, click on “Confirm My Email” to continue the registration process. An activation email will be sent to the address you provided.
  • Open the email and click on the link sent to you.
  • Once confirmed, go to the “Account Registration” screen, you will see on the screen the message “Email confirmed” with a “Login” button

You can now log in, using your email and password that you chose, initially.

Set your account security by completing the following required stepson the account security page:

  • Read and confirm whether you accept the “Terms of Use”.
  • Everything is now set up! You can now access, your secure test results by clicking on the Quick Tests™ link in the upper right corner of the page

If you need to add family members to your account, that is done under “Settings” once you have set up your account


Once you have initially registered for the Safe Results™Patient Portal, you can log in and use the portal anytime and anywhere you have internet access.

  • Go to
  • Under “Sign into Your Account”, enter the email address you provided and the password you created during registration, then click the “Sign in” button (If you forget your password, click the “Forgot you password?” link and follow the instructions to recover your password

Questions and Answers

Your portal account can be accessed from any computer, tablet or smartphone. Please note that when using a public computer, in order to protect your personal information, you should not store passwords, be aware of your surrounding and avoid people standing behind you or looking over your shoulder, do not save anything locally, delete your browsing history.

Test results are best interpreted by your Doctors or Nurse Practitioners in conjunction with other factors.

You can set up email or text-message alerts through the Settings area.

When new results or messages arrive in your Patient Portal, an alert will be sent to the notification preference you provided when you set up your account. Please remember to notify your provider's office if your email address changes.

Each patient will receive a verification code from the lab at each appointment. Your family member will need to provide you with that verification code. You will also need to have access to their date of birth, last name, and Healthcard (if they have one) in order to complete the consent process. Please note that the consent process is a 2-step verification where you will be asked to confirm that you have been given the code and by such have been granted consent and authorization which you can provide to Alpha Laboratories in order to view the results of your family member. The consent will remain in place until it either expires (in the event of a minor child, that will be at age 13) or the person withdraws consent. In the case of a minor child, at age 13, the consent will need to be re-verified.

Most lab results are available within 48 hours, but some culture tests can take up to 1 week. The results are made available on the portal as soon as they become available.

Some tests, like cytology, histology, ECGs, etc., are best understood and explained by your Doctors or Nurse Practitioners, and should not be interpreted alone by the patient. As such, these results are sent directly to the healthcare providers and are not available on the patient portal.

Yes, you can download a PDF copy of your results by opening the result that you wish to download, scrolling to the bottom of the results page and clicking on Download PDF.

Appoinment reminders are sent immediately after booking, 3 days before your scheduled appointment as well as the night before. If you book an appointment that is less than 3 days from the time of booking, you will receive a reminder the night before. If you add your appointment to your calendar upon receiving the initial confirmation, you can set your own reminders.

You can cancel (and/or rebook) your appointments at any time by logging into your portal account. Please refer to the patient user guide.

You can easily book an appointment by using Quick Tests™ in a few simple clicks. Please refer to the patient user guide.

To ensure the privacy of your medical results, your account will log out after 20 minutes of inactivity.

You can change your security question and/or answer yourself under the Settings menu in your portal account. Please refer to the patient user guide.

You can sign up for the Alpha Patient Portal by:

  • Following the instructions provided on this page
  • Using our one-page sign up document
  • Asking for assistance at the Patient Service Centre

If you wish to deactivate your account, you can send us a request at

All patients 18 years of age and older can sign up for an account. Patients who are younger than 18 can authorize their family members to view their results on their behalf. This will involve adding them as a family member to your account and completing a consent as a part of the registration process


If you are having any issues getting set up or viewing your results, we would be happy to assist. You can reach us by sending an email to or by calling us at 416-449-2166 X1386