How do I view lab results of my family members?
Each patient will receive a verification code from the lab at each appointment. Your family member will need to provide you with that verification code. You will also need to have access to their date of birth, last name, and Healthcard (if they have one) in order to complete the consent process. Please note that the consent process is a 2-step verification where you will be asked to confirm that you have been given the code and by such have been granted consent and authorization which you can provide to Alpha Laboratories in order to view the results of your family member. The consent will remain in place until it either expires (in the event of a minor child, that will be at age 13) or the person withdraws consent. In the case of a minor child, at age 13, the consent will need to be re-verified.
Important Update to Patient Portal Access
Effective July 1, 2026, newly created Alpha Laboratories Patient Portal accounts will no longer provide access to the laboratory results of minor children. This change applies only to Patient Portal accounts created on or after July 1, 2026. Existing Patient Portal accounts and current access settings will not be affected. Access to another individual's laboratory results continues to be subject to applicable consent and privacy requirements. If you have questions regarding your Patient Portal account, please contact our Customer Service team at 416-449-2166 or email patient@alphalabs.ca.