At Alpha Diagnostic Imaging, we appreciate and value your feedback as it plays a crucial role in our continuous efforts to improve patient services. If you have any concerns or complaints, please follow our process below.


Complaints and Concerns:

Contact (Ombudsman): Idelta Coelho Privacy Officer

How to lodge a complaint:

  1. Email:
  2. Phone 416-449-2166 ext 1255

What to include:

  1. Your full name
  2. Location of clinic (Don Mills or Lawrence)
  3. Date on which you attended facility.
  4. Modality (X-Ray, BMD, or Ultrasound): List services that you had or were scheduled for.
  5. Complaint in detail


Every complaint will be diligently investigated. We are committed to providing timely resolutions and you will be promptly notified of the progress and outcome of the process within a 2 week’s time.

Contact for MOHLTC or by phone (toll-free) at 1-888-662-6613.